Responsibilities:

  • Hiring, training, and preparing representatives to respond to customer questions and complaints and guiding clients regarding services or product utilization
  • Ensuring representatives to understand and comply with all business objectives, performance standards, and policies
  • Identifying operational issues and suggesting possible improvements
  • Preparing reports and analyzing data to assist management as they determine call center goals
  • Working with other supervisors and management team members to support representatives and maximize customer satisfaction

Requirements:

  • Bachelors (Preferable Masters) with 3-5 years of Relevant experience
  • Call center, customer service, or supervisory experience required
  • Proficiency with technology, especially Ecommerce, software applications, and phone systems
  • Exceptional verbal and written communication skills
  • Excellent problem solving, Analytical, leadership, and customer service skills